We take care to ensure that every order is prepared and delivered according to the product information provided on our website. Please review the following policy for matters relating to returns, refunds, and exchanges.
Return and Refund Eligibility
As a general policy, purchased items are not eligible for return, refund, or exchange, except in the following situations:
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The wrong item was sent by the merchant.
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The item received does not match the specifications, description, features, or other information advertised on the website.
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The item received is spoiled, damaged, or defective upon delivery.
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The delivery exceeds the timeframe stated in the company’s Shipping Policy.
Supporting Evidence
Customers requesting a refund must provide sufficient evidence for the company to review the request, including:
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A clear and continuous unboxing video showing the parcel before it is opened, including the shipping label, packaging, and item received.
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A clear video showing the first use of the item, where applicable.
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Relevant photographs, order details, or any other supporting documents requested by the company.
Submission of Return or Refund Request
All return and refund requests must be submitted to giftmall_trading@outlook.com within 24 hours of receiving the item.
Any request submitted after the 24-hour period, or without the required supporting evidence stated above, will not be accepted.